Between 2014 and 2016, the UK Department for International Development supported seven non-governmental organisations to pilot beneficiary feedback Mechanisms as part of their maternal and child health projects. The projects were funded under the department’s UK Aid Direct fund (previously known as the Global Poverty Action Fund). World Vision UK led a consortium to support their journey and learn:
The pilot generated lessons relevant to those resourcing, designing and implementing beneficiary feedback in development programmes. Outputs from the pilots include:
Watch this nine-minute film that explains more about the pilots and hear from the people using the feedback mechanisms in India and Somaliland.
Short on time? Watch a three-minute version here.
Monitoring and review support was provided by INTRAC UK and consultants in each of the six countries. Development and implementation of mobile-based beneficiary feedback mechanisms was supported by SIMLab, and learning from the pilots was supported by CDA.
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This material has been funded by UK aid from the UK government; however the views expressed do not necessarily reflect the UK government’s official policies.