Beneficiary Feedback Mechanisms
Lessons from a multi-country pilot

About the pilots

About the pilots

Between 2014 and 2016, the UK Department for International Development supported seven non-governmental organisations to pilot beneficiary feedback Mechanisms as part of their maternal and child health projects. The projects were funded under the department’s UK Aid Direct fund (previously known as the Global Poverty Action Fund). World Vision UK led a consortium to support their journey and learn:

  • What makes a beneficiary feedback system effective?
  • Does it improve accountability to communities and the delivery of projects?
  • Is it worth the investment?

The pilot generated lessons relevant to those resourcing, designing and implementing beneficiary feedback in development programmes. Outputs from the pilots include:

  • A case study of each country pilot – see the pilots
  • A summary of key findings and full end point review report – see key findings
  • Practice notes and mobile technology case study – see practitioner resources


Watch this nine-minute film that explains more about the pilots and hear from the people using the feedback mechanisms in India and Somaliland.

Short on time? Watch a three-minute version here.

The Pilots

Implementing Consortium

Monitoring and review support was provided by INTRAC UK and consultants in each of the six countries. Development and implementation of mobile-based beneficiary feedback mechanisms was supported by SIMLab, and learning from the pilots was supported by CDA.

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If your have any queries or feedback about any of the resources here, we’d love to hear from you. Get in touch!

This material has been funded by UK aid from the UK government; however the views expressed do not necessarily reflect the UK government’s official policies.